FREQUENTLY ASKED QUESTIONS:
ORDER
When will my order arrive? Is there an update on my order?
TRACK YOUR ORDER
You can check your order status by signing into your account HERE anytime, anywhere.
Please note that items in your order may arrive in separate shipments.
While we hope it never happens, items may occassionally go out of stock. Estimated shipping dates apply to in-stock items only. Delivery of out of stock items is subject to availability and will be fulfilled as soon as possible.
How long will it take for my order to ship?
We process and dispatch all orders within 1 to 2 business days. Once your package ships, standard domestic delivery typically takes 3 to 5 business days. You will receive a shipping confirmation email with your tracking link as soon as your order is on its way.
How can I cancel my order?
To ensure you get your purchases as soon as possible, we begin to process your order immediately after you click PAY NOW or COMPLETE ORDER button. Since our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
Returns & Refunds
30-Day Return & Exchange Policy
Need a different item or made a mistake on your order? We accept returns and exchanges on unused, unopened products within 30 days of purchase.
- Eligibility: Items must be in their original, sealed condition. Used or opened products cannot be returned, exchanged, or refunded.
- How to Start: Fill out the form below or email us at customerservice@gravitas.biz with your order number and request details.
- Processing: Once approved, refunds are issued back to your original payment method.
Note: Items purchased outside of Gravitas.biz are not eligible. We reserve the right to limit returns in cases of suspected policy abuse. View our full REFUND POLICY for details.
Do you ship to Canada? Do you ship internationally?
We do not currently ship Gravitas.biz orders internationally. However, we do also sell on Amazon and you can purchase our products there for delivery internationally. Visit our Amazon store HERE
I need help with my order on Amazon.com
As Amazon fulfills all of our Amazon.com orders and provides refunds, it is their policy to direct any customers with refund requests to Amazon customer service.
You can contact them by using this link: Amazon's Customer Service Portal
AFFILIATES
I love your products, how do I become an affiliate?
Want to partner with us? Earn competitive commissions on every sale you refer when you join the Gravitas Affiliate Program. Sign up today and turn that hype into payout.
LOYALTY & REWARDS
How do I earn points?
You can earn points for different actions, and turn those points into rewards.
Ways to earn
- Place an order: 5 Points for every $1 spent
- Like on Facebook: 50 Points
- Follow on Instagram: 50 Points
Ways to redeem
- Order discount: 100 Points = $1
How many points do I have?
To find your points, simply click on "Rewards & Loyalty" located in the footer of any page on our site. This will open a popup showing your current points and ways to redeem. You must be logged in to your account for your points to show.
DO YOU NEED MORE HELP?
We'd love to hear from you! Please fill out the fields below and click "Send" to contact us. You are important to us and we will respond as promptly as we can.